Terms Of Service - Mr. Backflow

By booking a service with Mr. Backflow, you agree to the following terms:

 

1. Service Guarantee

All work is performed to professional standards. Minor adjustments or touch-ups can be requested within 2 days of service completion. After 2 days, all work is considered final and
any additional service will be billed as a new visit.

 

2. Access Requirements

The customer is responsible for providing safe and unobstructed access to all backflow devices, plumbing equipment, meter boxes, irrigation valves, and any areas required for
testing or repairs.

 

3. Water Shutoff & System Impact

Some services may require temporary water shutoff. Mr. Backflow is not responsible for issues caused by pre-existing plumbing conditions, faulty valves, deteriorated pipes, or
customer-owned equipment.

 

4. Testing & Compliance

Backflow test results are submitted to the appropriate water district when required. The customer is responsible for district fees, compliance deadlines, or penalties unrelated to
the testing service itself.

 

5. Repairs & Parts

If a device fails testing, repairs may be required. All repair quotes are provided upfront. Customer approval is required before any repair work is performed.

 

6. Payment Terms

Payment is due upon completion of service unless otherwise stated. Late payments may incur fees. Returned checks or failed payments may result in additional charges.

 

7. Cancellations & Rescheduling

Appointments may be rescheduled with reasonable notice. Same-day cancellations may incur a fee.

 

8. Liability

Mr. Backflow is not liable for damages resulting from pre-existing plumbing issues, buried or unknown utilities, or customer-installed components that fail during normal testing or repair procedures.

 

9. Photos & Documentation

Photos may be taken for documentation, compliance, or reporting purposes. These are stored securely and never shared outside required compliance submissions.

 

10. Mobile Messaging Terms

By providing your mobile number, you consent to receiving service-related messages, reminders, updates, and scheduling communications. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Standard message and data rates may apply.

 

11. Acceptance

By scheduling service, receiving service, or paying an invoice, the customer acknowledges and accepts these Terms of Service.